Frequently Asked Questions

Everything you need to know about your Desiolens experience.

Do I need a prescription to order Desiolens?

While we offer both plano (non-corrective) and prescription lenses, we strongly recommend consulting with an eye care professional before your first purchase to ensure the correct fit and base curve for your eyes.

How long do the contact lenses last?

Desiolens products are available in different replacement cycles, including daily disposables, monthly, and quarterly lenses. Please check the specific product description for the duration of your chosen color.

How long does international shipping take?

We ship worldwide via express couriers. Typically, orders are processed within 24-48 hours and delivery takes between 3 to 7 business days depending on your location and customs clearance.

Can I return or exchange my lenses?

Due to the medical nature of the product, we can only accept returns or exchanges for items that are unopened, sealed in their original packaging, and returned within 14 days of delivery.

Are the colors represented accurately on the website?

We strive for accuracy, but the final result depends on your natural eye color, skin tone, and lighting conditions. The same lens can look different on dark brown eyes compared to light green eyes.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.