Returns & Exchanges

At Desiolens, we strive for perfection in every gaze; however, if you are not completely satisfied with your purchase, you may return unopened and sealed products within 30 days of delivery. For hygiene and safety reasons, we cannot accept returns on contact lens vials or blister packs that have been opened or tampered with.

1

Initiate Your Request

Contact our dedicated customer support team via the online portal or email with your order number and the reason for your return to receive a Return Authorization Number.

2

Secure Packaging

Place the unopened lens boxes in their original packaging, ensuring they are securely padded to prevent any damage to the sterile seals during transit.

3

Shipping and Tracking

Affix the provided return label or use a tracked shipping service of your choice to send the items back to our central quality control warehouse.

4

Inspection and Refund

Once our specialists verify the integrity of the seals, your refund or exchange will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing